Surveys
Our comprehensive survey services provide valuable insights into consumer behaviours, preferences, and opinions. We offer customised solutions in various formats, including online, face-to-face, and telephone. Advanced...
Find out moreEmployee Engagement and Staff Satisfaction Surveys
MRFGR designs staff surveys to understand employees' experiences, concerns and views about their workplace. We help you choose useful questions and collect feedback on areas such as communication, support and motivation. The findings can help you identify priorities for improvement and track changes over time.
Discover your employees' strengths and weaknesses. Learn from them and boost your business performance today.
Your employees are the cornerstone of your business, they represent your brand and are the face of the products you bring to market. They are your identity, at least as far as the customer is concerned.
Happy and engaged employees give a higher performance in sales, service, and productivity.
They will trounce your competition and give your customers a superior experience. How can you ensure that your employees are knowledgeable, growing, inspired, and delivering to the best of their ability? Your employees are your greatest advocates, so it’s vital that you make sure you’re getting the best from them and drive staff satisfaction.
Planning employee engagement and staff satisfaction surveys
Employee surveys in a nutshell
Define what to explore
Set the questions around roles, working conditions, development, brand understanding or engagement.
Plan participation
Agree who should be invited, how the survey will be delivered and how confidentiality will be explained.
Identify priorities
Use the findings to consider training, support and workplace improvements, with suitable reporting groups.
Share the workforce size, locations and issues you want to investigate, including confidentiality and reporting requirements.
Identify the Areas that Require Growth and Improvement.
We will spot emerging needs in training and development. Demonstrate how you can encourage your employee’s strengths and fix their weaknesses. We will use our comprehensive survey platform to understand what your employees think of the brand they represent and assess how their work strategy could improve your customer’s journey. We’ll give you the results with an extensive white-label report that fully analyses your employee performance with advice on the next steps to take.
Ask your Employees the Right Things
What does your brand mean to them? Do they have daily/weekly goals and targets? Are they happy within their current role? What do they enjoy about serving customers? How are they making the customer’s experience even better? Learn from your employees and build on their skills.
Our MRFGR Employee Motivation Survey will Discover:
How engaged and happy your employees are.
How knowledgeable they are with your brand.
The impact of employee engagement on customer satisfaction, profits and turnover.
Strengths and weaknesses in your business.
Substantial areas of improvement for employee motivation.
and at lot more!
We will help you formulate a plan to tackle these insights and transform them into actionable data that can help boost your employee performance.
MRFGR clients
Some of the organisations we have worked with
These organisations and the feedback below relate to MRFGR projects across our services.
Client feedback
What clients say about MRFGR
Feedback from other MRFGR projects.
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Over the past year, we have had the pleasure of working with MRFGR on multiple projects, and we cannot recommend them highly enough.
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Their communication throughout our engagements has been excellent, always prompt and clear, which has greatly facilitated our processes.
The team at MRFGR, although small, is exceptionally knowledgeable and dedicated. Their expertise is evident in their ability to obtain high sample sizes and deliver well-published results. What sets them apart is how easily their findings are translated into actionable insights, ensuring that we can swiftly and effectively utilise the data.
Their speed of delivery is truly impressive. We consistently receive results in good time, which is crucial for our fast-paced operations. MRFGR has proven to be an invaluable partner, and their service has consistently exceeded our expectations.
For anyone in need of reliable, efficient, and insightful research services, MRFGR comes highly recommended.
MRFGR have been absolutely brilliant! The videos we have received from their respondents have been perfect - they clearly brief their people really well and you can tell from the content we receive. They give clear communication & are on hand to help at all times. We give them some crazy tight timelines and they turn things around for us so quickly and without stress - even when the respondents are coming from multiple countries.
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I highly recommend Matthew & Paul - they're fab!
When I phoned Matthew at MRFGR I was in a bit of a pickle. I needed to recruit 25 consultant paediatricians for telephone interviews (with minimal incentive) across 8 countries, two of which were non-English speaking. Oh, and I needed to have recruited and completed the interviews in 12 working days. Surprisingly, Matthew wasn't taken aback by this and set about the task with enthusiasm. Even against these challenging timescales, Matthew was able to deliver all 25 consultants - a phenomenal effort.
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I was extremely happy. And, more importantly, so was my client.
MRFGR were not the cheapest firm who pitched for our work, but I am happy that I decided to go with them. I feel that their database is extensive and this combined with their excellent client service means that they offer a higher degree of reassurance and peace of mind than other recruitment agencies we have worked with in the past. When we had a problem to resolve at short notice they did this very quickly. I would happily work with them again.
Hi Stephen Both groups went very well - a key client attended the first and was very pleased. Very articulate groups, really impressed especially considering it was such a difficult recruit (recruiting Somalis). The hotel was great too, incidentally, a nice place to do groups. Many thanks for your hard work on this - hope you feel it was worthwhile!
MRFGR recruited four focus groups for our research across a variety of settings, including socio- economically deprived urban communities and very small rural communities. Despite the significant challenges these settings posed MRFGR ensured that all our focus groups were fully attended, and with a minimum of fuss. I would have no hesitation in recommending them for recruitment work.
It's always a pleasure to work with MRFGR. They are a great partner who consistently recruit high calibre respondents to take part in our research projects and workshops. Always professional and very reliable.
Our organisation, the Solicitors Regulation Authority, has used MRFGR to support our recruitment requirements for focus groups and public events and we have always found their service and achievements to be excellent. They have demonstrated a commitment to meet last-minute requirements in a calm and professional manner and we would not hesitate to recommend them.
I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen Essex and MRFGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved.
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The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again.
The groups in Chipping Norton went really well thank you. We had a full turn out to both of them. I would just like to say that we have been very impressed with the number of participants you have managed to recruit to these groups, your regular updates on the recruitment progress, and your follow up contact. We have also had very positive feedback from the participants about their contact with you. We will definitely consider MRFGR in future when wishing to recruit participants to similar groups.
We have used MRFGR to recruit participants for multiple research projects with varied samples sizes and sometimes challenging recruitment criteria. They have a calm and professional manner, providing us with regular updates in the lead up to and on the day of research projects. Multiple touch points with participants approaching the study date ensures drop-out rates are extremely low with replacements usually being found very quickly if necessary. I look forward to working with MRFGR in the future.
MRFGR is the first external company we have used for sourcing focus group attendees. Although we have organised many groups previously I would definitely use MRFGR again. The costs were reasonable and the attendees we have received have been exactly the right target groups. The level of communication has been satisfactory too with regular updates leading up to each focus group. Matthew has managed all of the groups we have requested and there has been no issues. I would recommend trying MRFGR.
Common questions
Employee Engagement and Staff Satisfaction Surveys FAQs
Selected answers for planning this kind of research. Browse the complete knowledge centre for related methods, audiences and delivery questions.
What are employee engagement and staff satisfaction surveys?
These surveys measure how motivated, committed, and satisfied employees are within an organisation. They identify strengths and areas for improvement in workplace culture.
Open FAQDo you benchmark staff satisfaction against industry norms?
Yes. Benchmarking helps organisations understand how they perform compared to peers and identify areas where they lag behind.
Open FAQWhat outcomes can organisations expect?
You will gain insights into drivers of employee engagement, practical strategies for improvement, and measurable progress over time.
Open FAQDo you conduct international staff surveys?
Yes. We measure engagement across countries and provide global benchmarks.
Open FAQOnline Panels & Surveys What 'Question Types' can we use on the MRFGR survey platform?
The MRFGR online survey system has the most available question types of any other company in the market today. These include:
Array;
Array (5 point choice);
Array (10 point choice);
Array ( Yes/No/Uncertain);
Array (Increase/Same/Decrease);
Array by column;
Array dual scale;
Array (Numbers);
Array (Text);
Date;
File upload;
Gender;
Language switch;
Numerical input;
Multiple numerical input;
Ranking;
Text display;
Yes/No;
Equation;
Multiple choice;
Multiple choice with comments;
5 point choice;
List (Dropdown);
List (Radio);
List with comments;
Short free text;
Long free text;
Huge free text;
Multiple short text;
In addition to these question types the system also supports complex logic and variables and the ability to upload images, sound and video. The survey platform can literally cater for any survey design and/or requirement.
Why are employee surveys important?
They provide insights into morale, retention, productivity, and overall employee wellbeing. Engaged employees drive better business results.
Open FAQHow do you ensure confidentiality in staff surveys?
All responses are anonymised, and results are reported at aggregated levels, ensuring individual privacy is maintained.
Open FAQWhat are employee engagement surveys?
They measure how committed, motivated, and satisfied employees are within an organisation.
Open FAQRelated services
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Find out moreStart a research brief
Discuss employee engagement and staff satisfaction surveys
Share the workforce size, locations and issues you want to investigate, including confidentiality and reporting requirements.